May 26, 2025
This Privacy Policy describes how we collect, use, process, and disclose personal information in connection with our products and services. This Privacy Policy applies to the website located at https://storyllp.com and https://story.law(collectively, the "Site") and certain services available through that website and related web domains (the "App") and https://www.storyllp.ai (collectively, the Site, App, related functions, and any services offered in connection therewith are referred to as the "Services"). All software elements of the Services are operated by Story LLP Software Inc on behalf of, at the direction of, at for the exxclusive use of the Story LLP law firm. This Policy covers your ("you", "your", and/or "users") use of the Services through the Site as well as other information you may share with our team by email or phone that is associated with information you submit to us online.
Story LLP is a brand collaboration between California Limited Liability Partnership and law firm Story LLP ("Story Firm") as well as Story LLP Software Inc, a Delaware corporation ("Story Software," and collectively with Story Firm, "Story"). The collaboration is operated pursuant to an exclusive license and collaboration agreement between these entities, which is designed to facilitate certain elements of the Story LLP Law Firm's practice of legal services for individual and entity clients through automated tools built by Story Software on its behalf that ensure and protect client confidentiality and privilege. The entities are under the common control of a licensed attorney as of the date of this Policy. When we use "Story," "we," "us," and/or "our" in this policy, we mean Story Software and Story Firm working in collaboration with one another.
You may send information to Story through the Services or via email, and in each case, we will process such information using certain automated means described below. When you submit information through the Services for the purposes of obtaining legal advice, all such information is handled by Story Software solely on behalf of Story Firm, in accordance with all applicable legal ethics rules. This includes, for example, that all information submitted when seeking legal advice is treated as privielged and confidential by default. However, we cannot guarantee that our treatment of information as privielged and confidential will mean a court will always consider that information privileged and confidential.
In this Policy, the capitalized terms "User," "Visitor," and "Client" have the same meaning set forth in our Terms.
Story strives to earn your trust and fervently protect your privacy. Please carefully read the full Privacy Policy below, together with our Terms of Service, to fully understand our data handling practices and your rights and obligations when using the Site and Services. We want to summarize a few key points up front:
This Privacy Policy covers your use of the Services. It also describes the choices available to you regarding our use of your personal information. By using the Site or Service you consent to the data handling practices described here.
We use the term "Personal Information" broadly to mean any information that can be linked to an "identifiable natural person" (or "Data Subject"), including metadata and information such as browsing history, interaction with online ads, and inferences derived from other data. Personal Information can be factual (such as a name, address, date of birth, email address, IP address, telephone number, or username), as well as an inference, a preference, or an opinion. In addition, even trivial information (e.g., hair color) may be Personal Information if it can be linked to some identifier (e.g., an individual’s name). Personal Information also includes device ID, location data, and other data collected/stored via cookies or other trackers.
In the Policy, we specify the particular types of Personal Information we collect, use, and share as a part of our Services.
Story collects data from individual users and from the companies they represent, where applicable, as follows.
From the Site:
When you contact us through the Site to receive a free consultation and/or story analysis, you may submit your name, email, company name (if applicable), certain other details about yourself or the company you need help with on an opt-in basis, and a narrative summary of your story and legal needs ("Matter Info") without creating any account with us. If you choose to contact us through our Site contact form, we collect the inputs you make into our contact form ("Contact Form Info") and use them to reply to and engage with you. This might include information about a company you represent but doesn’t have to.
We do not use cookies, web beacons, or any other tracking technologies to collect data from Site users or to contact them if they choose to leave the Site without voluntarily sharing Personal Information.
From the App and Services
When you subscribe to use our App, you gain access to certian additional Services through the App and through email. Email-based services are accessed through the a unique inbox made avaialble to subscribers (the "GC Inbox"). When you use these parts of the Services, we may collect:
Other than Usage Information, Story does not collect information through the Site or App that you do not affirmatively submit unless you become a Client and subscribe to Aegis, in which case we may request or ascertain information about your legal history, preferences, trends, norms, and other similar descriptive data about your use of legal services overall through your use of the Services (collectively, "Inferences").
Story uses Usage Information to understand individuals’ interaction with our Services, and to improve and maintain those Services.
We use other information differently depending on what type(s) of relationship we have with you:
For Visitors:
We use your Contact Form Info to reply to your contact request and otherwise deliver Services to you as you request. If you submit details in a contact form message, we may use them to analyze your matter(s), develop questions to help further analyze your matter in conversation with you, and provide you with information about what legal service you need and how much it is likely to cost, as well as free tips on how to manage your legal needs efficiently.
If you so request, we will also use your Matter Info or Contact Form Info to explore potential engagements with our Attorney Allies (attorneys whose quality we trust that provide specialist legal services which Story LLP does not directly provide). We may share your Contact Form Info or Matter Info with Attorney Allies, with your consent, to allow them to evaluate a potential legal engagement with you, including to check for conflicts of interest with their other clients. Note that Attorney Allies have established co-counsel relationships with the Story Firm except where we specifically identify a matter as one for which we are recruiting an appropriate attorney ally. For any outreach which seeks legal assistance for you, we clear conflicts prior to exposing Matter Info, and all communications are attorney-client privileged.
We may analyze all or a large number of users’ Contact Form Info or Matter Info, in aggregate, de-identified form, to improve our Services and develop new features and services to better help you find the right lawyer at the right price.
For Users:
We use your Authentication Info to create and manage your account and to verify your identity and account status when you seek to use the Services.
We may also use your Authentication Info to troubleshoot your account or allow our support team to help you gain access.
For Users who never choose to execute an Engagement Letter Agreement and become a Client or subscriber, any Profile Information you enter will be stored locally only and will be deleted when your browser session ends. If you abandon the subscription onboarding process on the App and close your browser, note that you will need to re-enter your information.
For Clients:
You become a Client by signing the Engagement Letter Agreement, either through the App or separately (provided you would cease to be a Client if that Agreement were terminated).
As a Client, in addition to the above, we use Profile Info, Client Matter Info, Legal File Info, Contributions, and Inferences to operate the Services as well as to improve, maintain, and deliver the Services to you. Here are a few examples of how we do so in the context of providing the specific service of a stock option grant to a subscriber:
Finally, for all the types of information we collect, we use it internally to continuously work to plan and provide better services and democratize access to legal services and information. As a part of this mission, we may generate aggregate, anonymous statistics about the legal services industry, such as the average cost of a particular type of matter. We may offer such information, which does not contain any personal information about an identifiable individual, to help our Clients, subscribers, or the public make better-informed decisions about their legal needs and strategy.
We do not sell Personal Information obtained through the use of the Services.
We do not share Personal Information other than as directly described in this Policy.
The three main ways that Story shares Personal Information and Matter Info are:
In specific cases, we may also share Personal Information:
Finally, for all the types of information we collect, we use it internally to continuously work to plan and provide better services and democratize access to legal services and information. As a part of this mission, we may generate aggregate, anonymous statistics about the legal services industry, such as the average cost of a particular type of matter. We may offer such information, which does not contain any personal information about an identifiable individual, to help our Clients, subscribers, or the public make better-informed decisions about their legal needs and strategy.
Our first step to securing your data is storing only what's relevant and useful to provide Services to you. For example, when you use our free public software, we only share data you specifically input and choose to send to us.
Information we send to our server from the Site is secured with basic AES-256 encryption.
Information in the App is encrypted with industry-standard or better protocols such that it's available only to you when authenticated with an appropriately-permissioned account.
All of our servers are subject to encryption at rest and all data transmissions to and from our servers are encrypted in transit as well. Our vendors are uniformaly subject to confientiality restrictions that prohibit their exposure of your data or any behavior which uses Personal Information for a purpose other than providing the specific service they have contracted to provide for us.
While we strive to have excellent data secrutity, no transmission over the internet can be guarateed to be secure. Please refer to our Terms of Service to undertand the limitations on what securtiy we or any other internet-based provider can offer.
Story uses only functional, strictly necessary cookies on our site. These cookies are (1) placed by Stytch, our authentication provider, after you create an account to recognize you when you're logged in and (2) placed by Stripe, our payment processor, to recognize and validate the identity of the entity making a payment or associated with an invoice. Stripe uses these cookies for fraud prevention when making a payment and purposes and to assess the risk associated with an attempted transaction.
You can avoid the Stytch cookies by never creating an account, and clear any of these cookies by clearing your browser cache - in which case they will reappear if you log in again to Story or use Stripe in connection with any web application.
You can also reach us at help@storyllp.com anytime to:
Story LLP believes that you should have clear, comprehensible notice of any changes to our privacy practices following your submission of any personal information to us. For this reason, if we plan to make material changes to this Policy, we will email all of our users and offer them the opportunity to opt-out of the updated privacy practices and remove all of their information from our systems before the update takes effect and/or present an in-Service opportunity to review the new Policy.